What are the delivery costs?

Delivery costs are CHF 9.50 for all orders under CHF 150. Delivery is free for orders over CHF 150.

Who transports my order?

All orders are shipped via Swiss Post. After validation, you will receive a tracking number within 2 to 5 business days.

Do you deliver outside of Switzerland?

No, delivery is only available in Switzerland.

Can I group several orders placed on the same day?

Yes, if you write to us quickly at contact@baume-shop.com , we can combine your orders and refund you the excess shipping costs. However, if an order is already in preparation, it will no longer be possible to merge them.

Can I pick up my order free of charge in store?

Yes, you can collect your order free of charge from our store located at Rue de la Mairie 2, 1205 Geneva, during our opening hours.

When can I pick up my order in store?

You can only collect your order after receiving our confirmation email. Please bring this email and proof of identity with you.

What payment methods do you accept?

We accept payments by Visa, Mastercard, American Express, Maestro and gift vouchers.

Is payment secure?

Yes, all transactions made on our site are 100% secure.

What is the time limit for returning a product?

You have 30 days to make a return, provided the product has not been worn or washed.

Are returns free?

Yes, returns are free in-store. However, if you choose to return your product by post, you will be responsible for the return shipping costs.

How do I get reimbursed?

Your refund will be made within 15 working days, via the same payment method used for your purchase.

How to care for menstrual panties?

Simply rinse the panties in cold water after use, then machine wash them at 30° without fabric softener. Air dry.

How long do menstrual panties last?

Menstrual panties have an average lifespan of 3 to 5 years, depending on the frequency of use and the care provided.

Are your products suitable for sensitive skin?

Yes, all our products are made with Oeko-Tex and organic certified materials, suitable for sensitive skin.

Can I use your products if I have an IUD?

Yes, our panties and pads are perfectly suitable for women with an IUD. The soft tampon can be used with an IUD, but it's best to consult your doctor.

How to participate in the BAUME au Corps workshops?

You can check the available dates on our website and book directly online via the calendar provided for this purpose.

Can I book multiple workshops at the same time?

Yes, you can book multiple workshops if the booking tool allows it. Otherwise, you will need to make a separate booking for each date.

What is a BAUMEuse?

A BAUMEuse is a woman who chooses to live her cycle and her intimacy with freedom, confidence and kindness.

Why did you create BAUME?

We created BAUME to offer women a space dedicated to their intimate well-being, with natural products and a real support network.

How to join the BAUME community?

You can join our community by subscribing to our newsletter, following us on Instagram @b_a_u_m_e_, and participating in our workshops.